Services FAQs

Find a variety of answers to frequently asked questions relative to a wide variety of services, including maintenance programs, technical support, and calibration just to name a few. If you don't find the answer you seek, please consult your Beckman Coulter representative or contact us.

 

 
Can PROService be added to other Beckman Coulter instruments in the laboratory? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can PROService be added to other Beckman Coulter instruments in the laboratory?
How frequently should my air particle counter be calibrated? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How frequently should my air particle counter be calibrated?
I already installed TeamViewer through the manual registration process (by emailing back my TeamViewer ID); do I need to upgrade? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]I already installed TeamViewer through the manual registration process (by emailing back my TeamViewer ID); do I need to upgrade?
Are BeckmanConnect servers GDPR compliant? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Are BeckmanConnect servers GDPR compliant?
Why does BeckmanConnect installer provide a network error during installation? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Why does BeckmanConnect installer provide a network error during installation?
Why does BeckmanConnect installer say my instrument is not eligible? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Why does BeckmanConnect installer say my instrument is not eligible?
Why should I chose Beckman Coulter to service my equipment?  System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Why should I chose Beckman Coulter to service my equipment? 
Can any changes be performed to my system without my knowledge? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can any changes be performed to my system without my knowledge?
Does BeckmanConnect need to be started each time the computer is rebooted? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Does BeckmanConnect need to be started each time the computer is rebooted?
Does the computer or device where BeckmanConnect is installed need a fixed IP address? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Does the computer or device where BeckmanConnect is installed need a fixed IP address?
Will BeckmanConnect affect my network performance? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Will BeckmanConnect affect my network performance?
Does BeckmanConnect require a virtual private network (VPN)? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Does BeckmanConnect require a virtual private network (VPN)?
How can BeckmanConnect help me in the lab? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How can BeckmanConnect help me in the lab?
Does BeckmanConnect use industry-recognized security and communications protocols? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Does BeckmanConnect use industry-recognized security and communications protocols?
How is communication via BeckmanConnect achieved? What about proxy servers or firewalls?  System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How is communication via BeckmanConnect achieved? What about proxy servers or firewalls? 
Are there any differences in the features on research instruments (Biomek, Vi-CELL, Cytoflex, CytoFLEX SRT) compared to medical devices (DxFLEX, Navios EX, Aquios CL, Data Innovations Instrument Manager)? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Are there any differences in the features on research instruments (Biomek, Vi-CELL, Cytoflex, CytoFLEX SRT) compared to medical devices (DxFLEX, Navios EX, Aquios CL, Data Innovations Instrument Manager)?
Will medical devices have file transfer in the future? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Will medical devices have file transfer in the future?
Are file transfers logged? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Are file transfers logged?
Is any information being collected from the BeckmanConnect installer? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Is any information being collected from the BeckmanConnect installer?
Is administrator level operating system access required for BeckmanConnect installation? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Is administrator level operating system access required for BeckmanConnect installation?
Can a lab user connect remotely to the instrument controller PC? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can a lab user connect remotely to the instrument controller PC?
Which instruments are compatible with BeckmanConnect? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Which instruments are compatible with BeckmanConnect?
How do I register for BeckmanConnect? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How do I register for BeckmanConnect?
Why is BeckmanConnect installer not running? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Why is BeckmanConnect installer not running?
How does BeckmanConnect work? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How does BeckmanConnect work?
Will Beckman Coulter representatives be able to connect to my workstation whenever they want? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Will Beckman Coulter representatives be able to connect to my workstation whenever they want?
Who within Beckman Coulter will have access to this solution and my instrument? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Who within Beckman Coulter will have access to this solution and my instrument?
Will BeckmanConnect provide protection against viruses? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Will BeckmanConnect provide protection against viruses?
How much does BeckmanConnect cost? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How much does BeckmanConnect cost?
Can I upgrade the Windows operating system on the instrument controller PC on my own or purchase a new Windows 10 computer to replace my controller PC? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can I upgrade the Windows operating system on the instrument controller PC on my own or purchase a new Windows 10 computer to replace my controller PC?
I completed the registration form; why did I not receive an email with the download link? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]I completed the registration form; why did I not receive an email with the download link?
Does the IP address of the Beckman Coulter instrument controller need to be accessible from the Internet? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Does the IP address of the Beckman Coulter instrument controller need to be accessible from the Internet?
Why do I need to consider a Windows 10 Upgrade service for my instrument controller PC? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Why do I need to consider a Windows 10 Upgrade service for my instrument controller PC?
Should I consider Windows 10 upgrade if my controller PC is not connected to a network? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Should I consider Windows 10 upgrade if my controller PC is not connected to a network?
Why isn’t the content above the two acknowledge checkboxes loading? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Why isn’t the content above the two acknowledge checkboxes loading?
What happens if I continue to use my existing Windows 7 controller PC to operate my instrument? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What happens if I continue to use my existing Windows 7 controller PC to operate my instrument?
What's the ordering process for made-to-specification antibody cocktails? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What's the ordering process for made-to-specification antibody cocktails?
Can you manufacture ASR- and/or IVD-labelled products for us? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can you manufacture ASR- and/or IVD-labelled products for us?
Can you assist us with titrations? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can you assist us with titrations?
Can any lab use this contract service? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can any lab use this contract service?
Can we establish a delivery schedule that meets the needs of our operation? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can we establish a delivery schedule that meets the needs of our operation?
Will we get a sample of our product to evaluate before committing to manufacturing it in bulk? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Will we get a sample of our product to evaluate before committing to manufacturing it in bulk?
Can I use this service if Beckman Coulter Life Sciences doesn't offer the antibodies I need? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can I use this service if Beckman Coulter Life Sciences doesn't offer the antibodies I need?
What happens if we need to make changes to our product specifications? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What happens if we need to make changes to our product specifications?
How can we save money by using this service? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How can we save money by using this service?
Can we use this service even if we don't have a flow cytometer from Beckman Coulter Life Sciences? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can we use this service even if we don't have a flow cytometer from Beckman Coulter Life Sciences?
Can my custom product be labeled as CE/ASR? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can my custom product be labeled as CE/ASR?
Will we receive a compensation kit with our order? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Will we receive a compensation kit with our order?
How long does it usually take to get a custom order? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How long does it usually take to get a custom order?
Is there a performance difference between liquid reagents and dry DURA Innovations reagents? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Is there a performance difference between liquid reagents and dry DURA Innovations reagents?
Will we get a pre-lot of our custom product to evaluate? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Will we get a pre-lot of our custom product to evaluate?
Can I obtain sodium azide-free formulations? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can I obtain sodium azide-free formulations?
I already have a version of TeamViewer installed. Do I need to remove it? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]I already have a version of TeamViewer installed. Do I need to remove it?
Am I required to pay taxes on Full Care?  System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Am I required to pay taxes on Full Care? 
What happens if I want to cancel my Full Care contract before the end of the leasing term? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What happens if I want to cancel my Full Care contract before the end of the leasing term?
As part of the Full Care Leasing program, are there separate freight charges for the shipment of any hardware? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]As part of the Full Care Leasing program, are there separate freight charges for the shipment of any hardware?
What is the duration of a Full Care Lease with Beckman Coulter? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is the duration of a Full Care Lease with Beckman Coulter?
What is Full Care Leasing with Beckman Coulter? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is Full Care Leasing with Beckman Coulter?
Where is Full Care Leasing available with Beckman Coulter? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Where is Full Care Leasing available with Beckman Coulter?
Which Beckman Coulter product lines are available for the Full Care Leasing program? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Which Beckman Coulter product lines are available for the Full Care Leasing program?
What leasing options are available with the Full Care program by Beckman Coulter? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What leasing options are available with the Full Care program by Beckman Coulter?
What is the buyout price of the Technology Refresh option? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is the buyout price of the Technology Refresh option?
How are Beckman Coulter's Full Care Leasing payments calculated? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How are Beckman Coulter's Full Care Leasing payments calculated?
What types of service coverage is offered for Beckman Coulter's Full Care program? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What types of service coverage is offered for Beckman Coulter's Full Care program?
How do I get started with PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How do I get started with PROService?
How does PROService work? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How does PROService work?
I want to remove BeckmanConnect from my system; what steps do I follow? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]I want to remove BeckmanConnect from my system; what steps do I follow?
Does Beckman Coulter provide support for relocation, move events, and/or instrument qualification services? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Does Beckman Coulter provide support for relocation, move events, and/or instrument qualification services?
What is the difference between instrument verification and instrument calibration? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is the difference between instrument verification and instrument calibration?
How do I know if the download link I received is for the BeckmanConnect installer or the TeamViewer client only? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How do I know if the download link I received is for the BeckmanConnect installer or the TeamViewer client only?
Is any information being collected from the BeckmanConnect installer? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Is any information being collected from the BeckmanConnect installer?
How frequently should my liquid particle counter be calibrated? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How frequently should my liquid particle counter be calibrated?
If my equipment is in constant use, do I need more than one annual inspection (or PM)? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]If my equipment is in constant use, do I need more than one annual inspection (or PM)?
What services are performed by Beckman Coulter as part of a preventative maintenance (PM) visit? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What services are performed by Beckman Coulter as part of a preventative maintenance (PM) visit?
Is additional bandwidth required to handle PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Is additional bandwidth required to handle PROService?
How does Beckman Coulter use PROService to help me? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How does Beckman Coulter use PROService to help me?
Can PROService be used for non-Beckman Coulter analyzers in the laboratory? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can PROService be used for non-Beckman Coulter analyzers in the laboratory?
How secure is PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How secure is PROService?
What is the cost for PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is the cost for PROService?
What information is being sent from my instruments?  System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What information is being sent from my instruments? 
Where is my instrument data stored when using PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Where is my instrument data stored when using PROService?
What hardware is required for PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What hardware is required for PROService?
Who should be available when PROService is being installed? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Who should be available when PROService is being installed?
What do I need to do to prepare my site for PROService installation? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What do I need to do to prepare my site for PROService installation?
What is the PROService installation process? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is the PROService installation process?
How long does a PROService installation take? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How long does a PROService installation take?
How many instruments can be connected to a PROService RAP box? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How many instruments can be connected to a PROService RAP box?
Which Beckman Coulter Life Sciences instruments are compatible with PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Which Beckman Coulter Life Sciences instruments are compatible with PROService?
How does PROService interface with my network? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How does PROService interface with my network?
What if my network has a proxy server for Internet access? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What if my network has a proxy server for Internet access?
Where does the PROService Remote Application Processor (RAP) box reside? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Where does the PROService Remote Application Processor (RAP) box reside?
How is PROService remote connectivity established? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How is PROService remote connectivity established?
Will the PROService connection put my instruments at risk? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Will the PROService connection put my instruments at risk?
How is PROService developed and maintained? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How is PROService developed and maintained?
Who can access my connected instrument(s) and related data through PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Who can access my connected instrument(s) and related data through PROService?
What protected patient health information (PHI) may be viewed using PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What protected patient health information (PHI) may be viewed using PROService?
How does PROService receive information from the instrument? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How does PROService receive information from the instrument?
How important are genuine replacement parts for instrument repairs with Beckman Coulter? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How important are genuine replacement parts for instrument repairs with Beckman Coulter?
Can third parties access my connected instruments, Remote Application Processor (RAP) box or data transferred by the RAP box? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Can third parties access my connected instruments, Remote Application Processor (RAP) box or data transferred by the RAP box?
Who performs preventative maintenance (PM) and other services under Beckman Coulter service plans? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Who performs preventative maintenance (PM) and other services under Beckman Coulter service plans?
Where can I have my MET ONE or HIAC particle counter calibrated? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]Where can I have my MET ONE or HIAC particle counter calibrated?
How Can I Access Beckman Coulter's Service Terms and Conditions? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]How Can I Access Beckman Coulter's Service Terms and Conditions?
What does a Beckman Coulter Life Sciences Windows 10 upgrade service include? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What does a Beckman Coulter Life Sciences Windows 10 upgrade service include?
What happens if my instrument was previously OQ-qualified? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What happens if my instrument was previously OQ-qualified?
What is an instrument controller PC? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is an instrument controller PC?
What is CoreCAL? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is CoreCAL?
What is installed with the BeckmanConnect installer? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is installed with the BeckmanConnect installer?
What is PROService? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]What is PROService?
When I registered, why did I receive a download link for the TeamViewer client instead of the BeckmanConnect installer? System.Collections.Generic.List`1[System.Guid] | System.Collections.Generic.List`1[System.Guid]When I registered, why did I receive a download link for the TeamViewer client instead of the BeckmanConnect installer?