Other FAQs

If you didn't find answers to your questions under one of the categories shown on the FAQ page, you might be able to find them here. If not, please consult your Beckman Coulter representative or visit our contact page.

 

 
Will there be any delay in the laboratory receiving products if it does not upgrade to the current bar code-reading system? | Will there be any delay in the laboratory receiving products if it does not upgrade to the current bar code-reading system?
What additional information is in the 2D GS1 Data Matrix bar code? | What additional information is in the 2D GS1 Data Matrix bar code?
What is the number to request Safety Data Sheets (SDS)? | What is the number to request Safety Data Sheets (SDS)?
What happens if we need to make changes to our product specifications? | What happens if we need to make changes to our product specifications?
Can I use Contract Manufacturing Services if Beckman Coulter Life Sciences doesn’t offer the antibodies I need? | Can I use Contract Manufacturing Services if Beckman Coulter Life Sciences doesn’t offer the antibodies I need?
What direction should contract cleaners be given? | What direction should contract cleaners be given?
Can we establish a delivery schedule that meets the needs of our operation? | Can we establish a delivery schedule that meets the needs of our operation?
Can you assist us with titrations? | Can you assist us with titrations?
What is the ONE Study and what does it relate to? {2E7D1DB1-149A-4695-9368-6AE98EA1E08D}|{AB5F08B0-0932-4EB1-B172-AA39097B8373}|{4601F308-37F1-4D8E-8F34-1DD11533A746}|{C7CEB34C-97E2-4DAC-9B90-C9210B0E9ABC}|{915ADD76-571F-4D77-89D8-7BCD94C23C11}|{A7510708-5054-4111-8386-B0F9CFB1FDF2} | What is the ONE Study and what does it relate to?
How long does it usually take to get a custom order? | How long does it usually take to get a custom order?
Can my custom product be labeled as CE/ASR? | Can my custom product be labeled as CE/ASR?
What is risk-based sample site selection? | What is risk-based sample site selection?
Has sampling changed for mega-size cleanrooms? | Has sampling changed for mega-size cleanrooms?
How does Contract Management Services help our lab? | How does Contract Management Services help our lab?
Can any lab use contract manufacturing service? | Can any lab use contract manufacturing service?
Does Beckman Coulter provide bar code-reading systems or subsidize customers in purchasing them? | Does Beckman Coulter provide bar code-reading systems or subsidize customers in purchasing them?
Does Beckman Coulter have any recommendations for bar code-reading systems? | Does Beckman Coulter have any recommendations for bar code-reading systems?
If a facility does not use a bar code-reading system, is there any action the laboratory needs to take? | If a facility does not use a bar code-reading system, is there any action the laboratory needs to take?
Why should I register my Beckman Coulter instrument? | Why should I register my Beckman Coulter instrument?
What is a System ID? | What is a System ID?
Will my System ID match the instrument displayed? | Will my System ID match the instrument displayed?
What should I do if my System ID number generated the wrong instrument? | What should I do if my System ID number generated the wrong instrument?
How do I find my System ID number? | How do I find my System ID number?
Does Beckman Coulter offer technical support and assistance via phone? | Does Beckman Coulter offer technical support and assistance via phone?
Is there an additional charge if there are no service engineers in my area? | Is there an additional charge if there are no service engineers in my area?
What kind of training do Beckman Coulter field engineers receive? | What kind of training do Beckman Coulter field engineers receive?
How can Beckman Coulter help my company with their upcoming CAP/FDA audit? | How can Beckman Coulter help my company with their upcoming CAP/FDA audit?
Can I negotiate a discount on my labor rate? | Can I negotiate a discount on my labor rate?
Who installs new accessories/upgrades for my instrument? | Who installs new accessories/upgrades for my instrument?
Will Beckman Coulter offer service on research instruments located in a biohazard area? | Will Beckman Coulter offer service on research instruments located in a biohazard area?
Can I get my preventative maintenance (P.M.) done early? | Can I get my preventative maintenance (P.M.) done early?
How do I know which engineer will respond to my call? | How do I know which engineer will respond to my call?
Will my service engineer be able to repair all Beckman Coulter products? | Will my service engineer be able to repair all Beckman Coulter products?
Why can’t I call my service engineer directly? | Why can’t I call my service engineer directly?
How do I escalate a problem if I'm not pleased with my service. | How do I escalate a problem if I'm not pleased with my service.
While my service representative is on-site, can I get preventative maintenance for my instrument(s) done? | While my service representative is on-site, can I get preventative maintenance for my instrument(s) done?
Does Beckman Coulter offer service agreements on instruments purchased from third parties? | Does Beckman Coulter offer service agreements on instruments purchased from third parties?
How can I upgrade my contract in the middle of the term? | How can I upgrade my contract in the middle of the term?
Why should I choose a Beckman Coulter service agreement? | Why should I choose a Beckman Coulter service agreement?
How do I get more information about service agreement pricing? | How do I get more information about service agreement pricing?
Can I get preventative maintenance (PM) coverage for additional high-use instruments? | Can I get preventative maintenance (PM) coverage for additional high-use instruments?
Does Beckman Coulter support instruments that are out of production? {51B62603-A7B9-4103-906C-1F4EA33A9498} | Does Beckman Coulter support instruments that are out of production?
What services are covered under Beckman Coulter's warranty and/or Service Agreements? {51B62603-A7B9-4103-906C-1F4EA33A9498} | What services are covered under Beckman Coulter's warranty and/or Service Agreements?
If my laboratory upgrades our bar code-scanning system, can we still read linear bar codes? | If my laboratory upgrades our bar code-scanning system, can we still read linear bar codes?

Where can I get more information about the new bar code change?

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Where can I get more information about the new bar code change?

What is the timeline for the change to the impacted products? When will customers need to have the capability to read the new bar codes? | What is the timeline for the change to the impacted products? When will customers need to have the capability to read the new bar codes?
What type of reader will be required to read the new bar code? | What type of reader will be required to read the new bar code?
Will this bar code change affect reagent bar codes used when operating Beckman Coulter instruments? | Will this bar code change affect reagent bar codes used when operating Beckman Coulter instruments?
What drove the adoption of the new bar code standard? | What drove the adoption of the new bar code standard?
Is there a plan to change the reagent bar codes in the near future? | Is there a plan to change the reagent bar codes in the near future?