Customer Technical Support for Genomics and Nucleic Acid Sample Prep
Beckman Coulter Life Sciences is dedicated to advancing and optimizing your lab. From installation through training and support, we are committed to making your laboratory the most efficient and cost-effective operation it can be. At Beckman Coulter, we are driven to providing exceptional customer support that sets us apart. If problems should arise, rest assured, our expeditious and extensive resolutions will keep your lab moving forward.
Some common questions and issues our global technical support team addresses for our genomics customers are:
- Is a chemistry available from a specific starting sample material for DNA extraction?
- I have a problem with the yield from my extraction. Can anyone review my data to help troubleshoot?
- What is the expected time at each stage of the workflow?
Our customer technical support call center provides your first line of support when you need it. Our technical specialists receive product service training to help answer your questions. Also, beckman.com provides a variety of resources such as literature, technical documents, MSDS, and product FAQs. In addition, for your convenience, you may also submit a technical support request through this convenient form which will be directly routed to an available technical support team member for assistance.