Some features of beckman.com will be unavailable from 8:00 p.m. PDT Saturday, December 7 until 12:00 a.m. PDT, Sunday, December 8 for planned maintenance. During this time, you will not be able to log in to use account features such as online shopping, shopping lists and order tracking.
Please ensure your orders are processed prior to this maintenance period or contact Client Services for additional assistance.
PROService from Beckman Coulter is a remote service platform designed to help improve your lab system uptime. With PROService, customers are guaranteed secure real-time access to Beckman Coulter technical support experts equipped with a suite of advanced tools and resources to resolve a variety of potential issues within hours or diagnose more complex issues for expedited onsite resolution.
Keep your workflows going with PROService
Real-time tracking of performance dashboards for rapid issue resolution
Remote desktop sharing for proactive diagnostics, troubleshooting & repair
Improved system uptime & efficiency with remote issue resolution, diagnosis & parts identification*
Application support with real-time data
Available at no cost for PROService-ready instruments covered under warranty or a Beckman Coulter service plan (post-warranty)***
* Parts schematic for diagnosis purposes available for Navios, Navios EX and Gallios flow cytometers. ** File sharing restricted to instrument directories that do not contain patient health information (PHI). *** Beckman Coulter customers are entitled to PROService support for any PROService-ready instrument(s) covered under a Beckman Coulter service agreement. RAP box and related hardware installed no cost.