Beckman Coulter and Uganda National Health Service Pilot
The UNHLS has become a benchmark success, implementing and realizing progress against UNAIDS 90-90-90 goals. Despite recognized progress, more can be achieved to improve patient health: Charles Kiyaga, National Coordinator for UNHLS and Steven Aisu, Director for UNHLS, both believe continuous process improvement can transform an already successful services delivery model into a system with more inclusive coverage. Uganda has a population of 35 million and 3000 laboratories that serve patients throughout the country.
Exceeding current standards for patient testing and care motivate the UNHLS to investigate opportunities for improvement. Beckman Coulter and Uganda UNHLS partnered to explore opportunities that represent continuous process improvement. Applying Danaher Business Systems (DBS) and using lean six sigma principles, the two organizations held a problem solving workshop. The workshop focused on mapping current processes in Uganda and where the biggest obstacles for success prevent optimal system function.
The Pilot will emphasize four areas identified for increasing operational efficiencies throughout services sites within a designated region of the country. Arua Hospital, located in north-western Uganda, was selected as the Pilot center. Arua Hospital serves patients from north-western Uganda, South Sudan and the Democratic Republic of Congo. This site was selected for the Pilot because of remoteness and relative proximity to Kampala and Public Health laboratory Central Services.
The Pilot aims to provide greater testing effectiveness while minimizing patient loss to follow up. The target metrics will be measured daily and trended to show incremental progress. The expected outcome is that UNHLS Pilot will demonstrate improvements that favorably impact how services are delivered and support UNAIDS 90-90-90 goals. The plan is to implement the new standard work throughout Uganda HIV testing centers following completion of the 12 month Pilot.