Technical Support

Reliability for Your Lab

Beckman Coulter Life Sciences has built a solid reputation for providing professional yet personal service and support across the globe. From online and onsite training options, to service plans that help ensure maximum uptime for your Beckman Coulter instruments, our goal is to deliver the support you need to optimize your productivity.

Our Technical Call Centers provide your first line of support to resolve technical issues. Certified support specialists are expertly trained to identify, isolate and resolve even the most technical issues over the phone. In North America, contact Technical Support at 800-369-0333 (Monday-Friday, 8am to 8pm ET).

When it comes to world-class support—wherever you are—we're behind you. See our worldwide Office Locations.

Product Registration/Serial Number to System ID Converter

If you've previously registered an instrument but don't have a username, you can register here. Enter your instrument Serial Number to automatically receive your System Identification Number (SID).

NOTE: Registering your instrument/product is not required to use the conversion tool.

Regulatory Contacts/View Regulatory Notifications

Create or update regulatory contact profiles to receive, view and acknowledge regulatory notifications.

Support Requests

Registered customers can submit online support requests for any instrument with a unique ID. Use this unique System Identification Number (or SID) whenever you call or login for technical assistance. Access your unique instrument ID here

Technical Documents

Our Technical Documents library allows you to search by product, item/REF number, document number, lot number or keyword for tech docs including Instructions for Use (IFUs), Certificates, Declaration of Conformity, Product Announcement Letters, Product Information Notices, and more.