PROService Remote Management

PROService remote monitoring PROService from Beckman Coulter is a remote service platform designed to help improve your lab system uptime. With PROService, customers are guaranteed secure real-time access to Beckman Coulter technical support experts equipped with a suite of advanced tools and resources to resolve a variety of potential issues within hours or diagnose more complex issues for expedited onsite resolution.

 

 

Keep your workflows going with PROService

  • Real-time tracking of performance dashboards for rapid issue resolution
  • Remote desktop sharing for proactive diagnostics, troubleshooting & repair 
  • Improved system uptime & efficiency with remote issue resolution, diagnosis & parts identification*
  • Application support with real-time data
  • File sharing**
  • Available at no cost for PROService-ready instruments covered under warranty or a Beckman Coulter service plan (post-warranty)***

* Parts schematic for diagnosis purposes available for Navios, Navios EX and Gallios flow cytometers.
** File sharing restricted to instrument directories that do not contain patient health information (PHI). 
*** Beckman Coulter customers are entitled to PROService support for any PROService-ready instrument(s) covered under a Beckman Coulter service agreement. RAP box and related hardware installed no cost.