Service and Support Offerings for Vi-CELL Analyzers

Vi-Cell blu reagents lab

Service and support for your entire product lifecycle from the people who know your instrument best

Validation Services

Get it right from the Start

Combining installation and qualification procedures helps ensure the highest operational performance for your compliance needs.

Benefits of Qualification Services

  Vi-CELL XR Vi-CELL MetaFLEX Vi-CELL BLU
Installation Qualification (IQ)
Recommended frequency: Initial installation and if instrument is relocated
Documented collection of activities necessary to establish that an instrument is delivered as designed and specified, and is properly installed in the selected environment, and that this environment is suitable for the instrument
Operational Qualification (OQ)
Recommended frequency: Initial installation and annually
Documented collection of activities necessary to demonstrate that an instrument will function according to the manufacturer's operational specification in the selected environment

Service Plans and Preventive Maintenance

Protect your instrument from downtime, performance issues and unexpected costs

Our flexible service plans ensure maximum uptime and performance at a fixed rate. With a service plan, you’ll receive priority response, access to our remote diagnostic platform and training options.

Benefits of a Service Plan:

  • Inspection to help avoid unexpected downtime
  • Testing to confirm accuracy and ensure optimal performance
  • Priority response through remote services or onsite with an engineer to eliminate wait time for repairs
  • Labor and spare parts coverage to ensure cost control
  • Ongoing support to ensure data integrity and compliance with 21 CFR Part 11

Click here for more information.

Remote Support with BeckmanConnect:*

  • Encrypted, permission-based communication controls
  • Secure sessions with expert support personnel within your geography
  • Policy configuration and customer approval required for each remote session
  • Assistance with Cell Type optimization and other software features
  • Software updates
  • Administrative Password reset support

*Offered for Vi-CELL BLU

Depend on us for a variety of services for your entire product lifecycle

Beckman Coulter Life Sciences provides support and service for your instrument through its entire lifecycle, from installation, preventive maintenance, qualification to repairs. Our Vi-CELL experts help keep you running at your peak.

Installation, Qualification and Warranty

Ensure your instrument’s operational performance through a combination of professional installation, setup and configuration, user training and documentation

Repair and Support

Efficient response and turnaround times are important to minimizing downtime. A large field force, original spare parts and remote technology ensure a longer product life and maximum uptime

vi-cell service installation 

Installation
Factory-trained service engineers install your instrument according to performance specifications to fulfill requirements from day one

vi-cell service compliance

Compliance
Standardized service procedures, traceable controls and documentation for quality assurance

vi-cell service increased uptime 

Maintenance
Avoid unexpected downtime and save money over the life of your instrument with flexible service plans

vi-cell service training

Training
On-site and online training options to quickly enable new users

vi-cell service beckmanconnect remote support 

BeckmanConnect Remote Support
Diagnose and troubleshoot issues in real-time, maximizing uptime and performance

vi-cell service technical support 

Technical support
Certified experts are trained to identify, isolate and resolve technical issues over the phone

vi-cell service technical documents 

Technical Documents
Instruction manual, safety datasheet or certificate of analysis On-Demand. Find all of these and more in our Technical Documents Center

 

Plans and Benefit Descriptions

  Warranty Period
(Year 1)
Post-Warranty Period
(Year 2+)
Plan Benefits Standard Warranty Start-Up Care Comprehensive Protective Prevention Plus
Repair Coverage
(certified parts, labor, travel)
20% Discount
Response Time Guarantee2  
2 Day

2 Day

3 Day
 
Annual Onsite Operator Training    
Annual Health Check    
Annual Preventive Maintenance  
Unlimited Remote Technical Support  
Software & Engineering Updates3   20% Discount
One-Time Relocation Support4    
Advanced Onsite Operator Training (4-hours)        
Onsite Application Support5        
*Available Add-On Services
Installation Services and Training        
BeckmanConnect Remote Connectivity1
Installation Qualification      
Operational Qualification  

 

  1. Contact your Beckman Coulter sales or service representative for more information on features and eligible instruments.
  2. Priority response guaranteed. Contact your local service representative for guaranteed response times based on your location.
  3. Includes Category I & II MODs that are mandatory for corrective actions or important updates for ongoing product reliability and quality.
  4. Includes proper de-installation and re-installation of equipment by factory-trained Beckman Field Service experts. Customer is responsible for logistic portion of relocation.
  5. Beckman Coulter application scientist will provide basic onsite support, at customer request.

Speak to an expert.