Start-Up Care Service Plan

Service Plan Start Up

Need technical support for your lab equipment?

Designed for new users, Start-Up Care helps reduce new operator learning curves and establishes important standard maintenance procedures.

  • Priority service & cost predictability during equipment adoption period
  • Supplemental preventative maintenance, health-check & operator training
  • Three-day onsite response guarantee
  • Technical phone & email support
 
 
Year 1
  Year 2+
 
 
Warranty
Standard
coverage
& phone
support
LEVEL 1
Start-Up Care
Peace of
mind when an
instrument
is new
 
LEVEL 2
Connect
Phone
support
to assist
self servicing
of equipment
LEVEL 3
Preventive
Plus 1
A proactive
approach to
preventive
care
LEVEL 4
Preventive
Plus 2
Greater
flexibility and
options based
on need
LEVEL 5
Protective
Combine a
preventive
plan with
repair service
LEVEL 6
Comprehensive
Full proactive
care for
optimized
performance
Certified parts, labor
and travel1
  5% Off 20% Off 20% Off
Annual Preventive
Maintenance2
  1 PM     1 PM 2 PM 1 PM 1 PM
On-site response
time guarantee3
  3 Days         3 Days 2 Days
Telephone/email
technical support
 
Annual health
check visit
         
Reliability Updates4     5% Off 20% Off 20% Off
Annual basic operator
on-site training5
  4 hours   2 hours 4 hours
Operational
Qualification
Level 3
         
Full Care Leasing
Program
           
             
Within 100 miles of a Beckman Coulter service hub. Ask your local service representative about locations.
For Preventive Plus 2, choose 2 PMs, 1 PM & 1 repair call or 2 repair calls. Labor & travel costs covered for repair calls. Parts cost billed separately.
Typical for most areas. Contact your local service representatives for guaranteed response times in your location.
Reliability updates include hardware upgrades, software upgrades & instrument modifications to recommended level.
Training does not apply to Flow Cytometry instruments.
Product lines covered by these plans include Centrifuge, Particle Characterization, Automation, and Flow Cytometry. For Centrifuges, Start-Up & Comprehensive plans include rotor inspection and rotor service.