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Service & Support

Services to help you remain focused on your work while protecting your instrument investment.

Beckman Coulter Service Advantage

Plan on satisfaction with Beckman Coulter

 

Beckman Coulter Service Agreements combine the best of scheduled maintenance and preventative instrument care to minimize disruptions and keep your research on track. Whether you need a single plan to cover one instrument or a complete care program for your entire lab or facility, count on us for more uptime, more reliable performance and a lower total cost of ownership.

Explore the various options below and select from the menu on the right for more program detail.

Find the right coverage for you

 
 
 
Year 1
  Year 2+
 
 
Warranty
Standard
coverage
& phone
support
LEVEL 1
Start-Up Care
Peace of
mind when an
instrument
is new
 
LEVEL 2
Connect
Phone
support
to assist
self servicing
of equipment
LEVEL 3
Preventive
Plus 1
A proactive
approach to
preventive
care
LEVEL 4
Preventive
Plus 2
Greater
flexibility and
options based
on need
LEVEL 5
Protective
Combine a
preventive
plan with
repair service
LEVEL 6
Comprehensive
Full proactive
care for
optimized
performance
Certified parts, labor
and travel1
  5% Off 20% Off 20% Off
Annual Preventive
Maintenance2
  1 PM     1 PM 2 PM 1 PM 1 PM
On-site response
time guarantee3
  3 Days         3 Days 2 Days
Telephone/email
technical support
 
Annual health
check visit
         
Reliability Updates4     5% Off 20% Off 20% Off
Annual basic operator
on-site training5
  4 hours   2 hours 4 hours
Operational
Qualification
Level 3
         
Full Care Leasing
Program
           
           
1Within 100 miles of a Beckman Coulter service hub. Ask your local service representative about locations.
2For Preventive Plus 2, you can choose 2 PMs, 1 PM and 1 repair call, or 2 repair calls. Labor and travel costs are covered for repair calls. Parts cost will be billed separately.
3Typical for most areas. Contact your local service representatives for guaranteed response times in your location.
Start-up and Comprehensive plans include rotor inspection and rotor service.
4Reliability updates include hardware upgrades, software upgrades, and instrument modifications to recommended level.
5Training doesn’t apply to Flow Cytometry instruments.
Product lines covered by these plans include Centrifuge, Particle Characterization, Automation, and Flow Cytometry. For Centrifuges, Start-Up and Comprehensive plans include rotor inspection and rotor service.
   
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