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Beckman Coulter simplifies and automates your laboratory processes. We are committed to making your laboratory the most efficient and cost-effective operation it can be. We provide a world-class customer support team to guide you from consultation in choosing products and services, through installation, to training and support -- all to help you end up with a successful solution-based package. To ensure your continued success, we have an intelligent and customer-focused team of qualified specialists available in our Call Center. The Call Center consists of two groups: the Technical Support Engineers, who can identify, isolate, and resolve most technical issues. If the problem can't be resolved, a case is generated and sent to the Call Handling Specialists (CHS). The CHS will immediately dispatch your call to the appropriate Field Engineer within your area. To take advantage of our efficient call handling processes, provide your unique System Identification Number. Beckman Coulter support is also available on-line. This offers 24-hour access to our Call Center and expedites your request of support needs. For maintenance and troubleshooting, visit our Maintenance and Troubleshooting section This provides helpful trails and quick tips for Beckman Coulter's Biomedical Research systems. It includes FAQs and easy-to-follow troubleshooting aides to help you resolve an issue without phone assistance. For service request (North America) after Call Center office hours, log in Provide your System ID to expedite a service request. Beckman Coulter strives to provide you the best customer support possible. We will continue to evolve and offer new features and options for your service and support. Customer Technical Support For comments or questions about T3 Update, please contact David Daniels, Ph.D., editor.
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