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This automated monitoring service uses the Internet to gather instrument information without operation intervention. System experts can identify potential technical issues from a remote location and resolve them before they impact your lab’s operating efficiency. Using firewall friendly technology, an automated PROService system remotely monitors select data every eight seconds and sends it over the Internet to the Beckman Coulter server. PROService automatically monitors trends in your system and scans for potential causes of downtime. By proactively examining these performance trends, Beckman
Coulter can ensure that your system is running at optimal capacity and often
prevent problems from
occurring, increasing uptime.
There’s no need to worry about patient privacy issues, since
the unique technology only looks at instrument performance, not
patient results. PROService provides your lab with several layers of
protection to ensure patient data is not accessed.
Other Key Features
- Tracks critical system parameters and sends alert messages prior to instrument downtime
- Enables field service engineers to conduct preemptive service, thus avoiding downtime
- Increases response time and repair accuracy, minimizing costs
- Reduces lab’s workflow interruptions, maximizing laboratory staff time
- Displays current and historic instrument trends
- Enables labs to participate in the metering program for convenient reagent ordering and replenishment
Terms and Conditions
- Beckman Coulter may, at its sole discretion, change the features and services offered in the PROService service at any time.
- The service probe remains the property of Beckman Coulter and will be installed at the completion of your network connection.
- Customer is responsible for Internet access connection.
Request More Information >>
* Available for
United States and Canada only.
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