Frequently Asked Product Questions and Search
Q. How can I find out more information on?
Q. I ordered a product in error, how do I return it?
A. Please review the Beckman Coulter Returned Materials Authorization Policy.
Q. What is a System ID and how can I get one?
A. System ID is a unique identification number used by our customer support representatives and technicians to identify
your lab equipment. Most of our Customer Support representatives ask customers for their system ID as part our standard
maintenance and service requests. Contact us for a system ID.
Q. Which web browser should I use to view your site?
A. We recommend you use Internet Explorer version 5.0 or higher, or Netscape Communicator 4.78 or higher. If you have
a previous version of one of these browsers, you can download a free copy of the latest version at Netscape's or Microsoft's Web
site.
Q. I've already purchased a Beckman Coulter product and need additional information or support. How
can I jump right to my specific product?
A. The link on many of our key product pages includes a site map that lists all of the products and support. The Customer
Support link is located at the bottom of each page.
Q. Where can I get literature, publications, technical manuals etc.?
A. Visit our Resource Center to view, print or download the latest application
bulletins, datasheets, newsletters and more to help your lab's processes run more smoothly. In most cases, the publication
is available in .pdf format, or you can send us a Feedback requesting a specific piece.
Q. Where are the consumables, supplies and accessories located?
A. These can be found on the pages associated with each instrument. Parts, consumables
and accessories.
Q. Where can I find the number of the nearest Beckman Coulter facility?
A. Use the "Contact Us" button in the navigation bar on any page of
our Website. There is a menu listing all of our facilities by country that includes address and phone numbers.
FAQ Products Database Search
|
FAQs
